Woodruff School Technology Support

The IT support team provides Help Desk and IT infrastructure support to the faculty, researchers, students and staff at the Woodruff School. 

  • Woodruff School IT provides services for ME and NRE faculty, staff, and students regarding school technologies
  • The Office of Information Technology (OIT) provides services for all faculty, staff and students regarding GT-wide technologies

Please take time to reference the information below for some common questions you may have. Additionally, we have provided links to commonly needed resources and portals for OIT services.

Contact Us

support@me.gatech.edu
Phone: 404-894-7193
Fax: 404-894-8336

Hours:
Monday - Friday, 8am - 5pm

Quick Links

Suspect Phishing?

securityIf you receive a message which you suspect may be a phishing attack, please forward the message as an attachment to the SOC. Forwarding the message as an attachment will allow them to fully vet the validity of the email's contents.

Helpdesk Support Services

 
ME/NREMP Support Services

Equipment Purchasing:

The Woodruff School IT team assists with all faculty and staff IT equipment purchases at the school. Please select "Submit a ME/NRE Help Request" above and include all of the following details for the purchase:

  1. The PI name and Account #
  2. The business justification statement
  3. A message of approval from the PI (if you are not the PI)
  4. Building and Room # for deployment and a phone # where we may be able to reach you.
  5. All equipment specifications and available quotes

Policy related to IT equipment purchases may be found here:

COE IT Purchase Policy

 

OIT Support Services

ServiceNow - Request Help or Support

servicesAccess help and information for all services through one comprehensive platform.

Visit Service Portal

 

What is the Technology Support Center?

The OIT Technology Support Center (or TSC) supports all students, faculty and staff with IT related questions and problems. The TSC is located on Level 2 of the Clough Commons building in suite 215, near Starbucks. The TSC does not support faculty and staff personally owned machines.

Walk-In Support Hours:
Monday -  Friday 8am to 6pm

Phone Support Hours:
Monday - Friday 8am to 5pm

Contacting the Technology Support Center:
support@oit.gatech.edu
Phone: 404-894-7173

Technology Support Center

Research Support Services

researchHigh Performance Computing

The Partnership for an Advanced Computing Environment (PACE) serves the Georgia Tech community with a sustainable, leading-edge high performance computing environment.

All academic and research faculty participating in PACE are automatically granted 1TB of project storage and a number of credits equivalent to 10,000 CPU-hours (per month) on a 192GB compute node. PACE also provides student access and regular entry level to advanced level training for anyone interested.

PACE Services
  • Phoenix  – The Phoenix cluster is the largest computational resource in PACE. It ranked #277 on the November 2020 Top500 (top500.org) list of world-wide supercomputers.
  • Firebird  – The Firebird cluster supports research involving Controlled Unclassified Information (CUI), including ITAR and other forms of protected data.
  • ICE – The Instructional Cluster Environment is an educational resource separate from production research resources intended to provide students at the undergraduate and graduate level with an opportunity to gain first-hand scientific computing experience including HPC and GPU programming.
  • OSG – The Open Science Grid is a national, distributed computing partnership for data-intensive research. PACE operates resources that participate in OSG, supporting various projects including LIGO, VERITAS, and CTA.
  • ScienceDMZ – The PACE ScienceDMZ uses Globus to facilitate high-speed data transfers between PACE and research cyberinfrastructure.
  • Archive storage – Archival storage is a low-cost storage tier designed for long-term storage of data sets, and can be included as a key component of data management plans.

For further information on available services and to engage with PACE please visit the PACE website.

PACE

Georgia Tech Cyber Security

security and identityGeorgia Tech Cyber Security works with campus units to identify and neutralize attacks on campus IT resources and data, educate users to cyber threats, and ensure compliance with information security laws and policies.

For more information on policies, How To's and campus security resources visit:

Georgia Tech Cyber Security

For researchers seeking further information regarding DFARS, NIST 800-171, and the specific requirements for access controls and more, please visit the link below.

DFARS/NIST 800-171 Compliance Program

 

FAQ's

Below are some common questions that you may have. If you don't see what you're looking for here, please feel free to submit a question through our helpdesk and someone will contact you as soon as possible.

What computer should I purchase?

GT has a site that lists out the recommended specs for most student computers:

Hardware Recommendations

In COE and ME, we also have virtual labs (VLAB) students can access from their web browsers or Citrix Workspace App in order to use most of their course-specific software. VLAB software runs on the virtual lab server hardware, so the laptop hardware becomes less relevant when using VLAB.

How do I access VLAB?

COE and ME/NREMP students have access to virtual desktops with course specific engineering software pre-installed (CAD, MATLAB, LabView, etc), access to campus student printers, and network storage.

VLAB

Where can I find software from GT?

The Office of Information Technology has made agreements with various software distributors in order to supply the campus with their software needs. To use the web site, you must meet the following requirements:

  • You must be a current Georgia Tech student, faculty, or staff.
  • You must have access to active GT-VPN or the GT Network
  • You must have an active GT Account

Software.oit

What is Outlook Clutter?

Clutter is a feature in Outlook 2016 that moves some mail to a special "Clutter" folder. Outlooks moves emails you are least likely to read into this folder. It does this by keeping track of which emails you open and which emails you ignore.  

To turn Clutter off and prevent it from moving emails, follow the instructions here:

How to turn off Clutter

How do I connect to GT Wifi?

In order to connect a laptop computer or other mobile device to the network, please see the OIT guide below for the particular device you are attempting to connect.

Where do I manage my GT user account, sponsor a guest or setup 2FA?

You can manage multiple aspects of your GT account including:

  • Password resets
  • Sponsoring a Guest Account
  • Two-Factor Settings
  • GT Emergency Notification System (GTENS)

https://passport.gatech.edu/